Returns & Refunds

Our promise: if Miiley isn't right for you, we'll make it right.

30-day money-back guarantee

• No need to send anything back. You can keep the product, even if the bottle is empty.
• First order only. The guarantee applies to your first Miiley order, and to one claim per customer or household.
• What's refunded: the amount you paid for that order.

Damaged, wrong or missing items

If your order arrives damaged, you received the wrong item, or your package is lost, email us within 48 hours of delivery (or of the expected delivery date for lost packages) with your order number and a photo of the problem. We'll send a replacement or give you a refund, at no cost to you.

Later orders and subscriptions

Orders after your first one, including subscription deliveries, aren't covered by the money-back guarantee, but damaged, wrong and missing items are always covered as described above. To avoid your next subscription charge, skip or cancel before your next billing date. You can skip or cancel anytime.

How to request a refund

Email hey@miiley.com with your order number and a short note. We reply within 1–2 business days.

When you'll get your money

Once your refund is approved, it goes back to your original payment method. Most banks show it within 5–10 business days.